You will receive an email from us giving the estimated arrival and tracking number of your package and also you will receive an email from UPS.
If you do not receive an email please check your spam or junk mail folder. Please add them to your contact list as Quantumview@ups.com. Also add rusnakporscheboutique.com as our email address sometimes is deemed spam.
Please inspect your order when it arrives. All items are in brand new and perfect condition when shipped. If any item arrives in imperfect condition or missing parts, please notify us within 24 hours by email. Returns will not be processed on items that show any signs of any installation attempts, wear, or shipping damage.
Orders are shipped from California via UPS ground. Orders are not shipped or delivered on weekends or holidays. Shipping charges are calculated using the listed weights and sizes and the destination zip code.
Shipping weights can include factors such as size of the item and estimated packaging weights.
UPS charges based on package dimensions as well as weight. Shipping and Handling Charges increase upon the weight and size of an item. Due to variances in packaging size and weight, the weight and number of packages listed on your invoice may vary from what is shown on the UPS tracking information.
UPS does not begin counting transit times until the day after an order ships. The day after pick up is counted as “day one”. Orders are not delivered on weekends or holidays. Although we try to process most orders within 48 hours, the selected shipping method time frame only applies once the order has shipped.
UPS makes 3 delivery attempts. If you aren't available for delivery and do not make other arrangements they will return it to us. At that time we will refund for the price of the items minus the shipping charge originally paid plus the new shipping charge ups charged us to return your item. If you still want the items you will need to place a new order and pay the shipping charge again for the order.
If you reject a delivery from the UPS delivery driver and the item is returned to us they will charge us for the returned item this charge will be deducted from your return credit.
We cannot mark shipments as "No Signature Required" with UPS. For liability reasons shipments may require a signature for delivery. We cannot give UPS specific delivery instructions, such as time to deliver or where to place the package.
We can't ship to hotel addresses. The address must be a permanent address where you will be available to receive the shipment. The shipment must go to an address where you will be available to sign for it.
UPS will only accept shipments to a valid street address. We do not deliver to P.O. Boxes. Additionally, Army Post Office (APO) and Fleet Post Office (FPO) addresses are not accepted.
Note: We do reserve the right to refuse to process an order for any reason.